RETURNS & REFUNDS

Your satisfaction means everything to us.

If for any reason you're not completely happy with your purchase, you may return it for a refund of the product cost. We value your trust and strive to make the process simple, transparent, and fair.

30-day return window from delivery
30-DAY WINDOWCounted from the delivery date.
PRODUCT-COST REFUNDShipping, duties & fees are non-refundable.
ORIGINAL PACKAGINGUnused and unopened items.
WHAT'S ELIGIBLE
  • Unopened, unused items in original packaging
  • Within 30 days of delivery
  • Opened items only if damaged, defective or incorrect
  • Include photos when you contact us
NOT ELIGIBLE
  • Clearance or final sale items
  • Gift cards and digital products
  • Wholesale/bulk orders (unless defective)
  • Used or opened products (hygiene policy)

HOW TO START A RETURN

1EMAIL USSend your order number and the reason for return to fivestarwholesaleproducts@yahoo.com.
2GET AUTHORIZATIONWe'll reply with a Return Authorization and the return address.
3SHIP IT BACKPack securely. Refunds are processed within 3–5 business days after inspection.

Tip: use a trackable shipping method — we're not responsible for returns lost in transit.

THE FINE PRINT

DAMAGED OR INCORRECT?

Contact us within 7 days of delivery with your order number and photos of the product and packaging. We'll offer a replacement or a refund for the product cost — and cover return shipping when applicable.

EXCHANGES

Want a different product? Simply start a return as described above and place a new order for the item you'd like instead.

INTERNATIONAL RETURNS

Eligible items can be returned worldwide. Customs duties and taxes are non-refundable. Return shipping is the customer's responsibility unless the item is defective or we made an error.

REFUND TIMELINE

Refunds are issued to your original payment method once your return is approved. Your financial institution may require additional processing time.

NEED HELP?

We're always happy to assist.

CONTACT US BACK TO SHOP