1. General Questions
Q: What is raw, unrefined shea butter?
A: Raw, unrefined shea butter is a natural moisturizer extracted from the nuts of the shea tree (Vitellaria paradoxa). It is rich in vitamins A, E, and F, providing deep hydration and nourishment for dry skin, eczema, and hair care without any chemicals or additives.
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Q: How is your shea butter sourced?
A: Our 100% pure shea butter is ethically sourced from Ghana and Nigeria through fair trade practices, ensuring high-quality, sustainable production while supporting local communities.
Q: Does raw shea butter expire?
A: Shea butter has a shelf life of approximately 18-24 months when stored properly in a cool, dry place.
2. Usage & Benefits
Q: What are the benefits of using raw shea butter?
A: Raw shea butter deeply moisturizes, soothes dry skin, helps reduce stretch marks, and is effective for eczema, psoriasis, and hair growth. It’s also great for anti-aging and protecting against skin irritation.
Q: Can I use shea butter on my face?
A: Yes! Shea butter is non-comedogenic, meaning it won’t clog pores. It’s excellent for hydrating dry skin, but those with oily or acne-prone skin should use it sparingly.
Q: Is raw shea butter safe for babies?
A: Absolutely! Organic shea butter is gentle and hypoallergenic, making it perfect for baby skincare, including diaper rash, eczema, and dry patches.
Q: Can shea butter be used on hair?
A: Yes! Shea butter provides deep hydration, reduces frizz, and protects against hair breakage. It works as a leave-in conditioner or scalp treatment for dry, curly, or damaged hair.
3. Storage & Care
Q: How should I store raw shea butter?
A: Store in a cool, dry place away from direct sunlight. If it melts, refrigerate it for a few hours to solidify without affecting its quality.
Q: My shea butter has a grainy texture. Is that normal?
A: Yes! Shea butter can become grainy when it melts and cools slowly, but this does not affect its effectiveness. Simply warm it between your hands before applying.
4. Shipping & Orders
Q: How long does shipping take?
A: Orders are processed within [insert timeframe, e.g., 1-2 business days] and shipped via [insert shipping method]. Delivery typically takes [insert timeframe, e.g., 3-7 business days].
Q: Do you offer international shipping?
A: Yes! We ship internationally. Shipping rates and delivery times vary by location. Please check our shipping policy for details.
Q: What if my shea butter arrives melted?
A: Shea butter naturally melts at warm temperatures. If it arrives melted, place it in the fridge for a few hours to solidify. This does not affect its quality or benefits.
Q: Can I return or exchange my order?
A: Due to the natural nature of our products, we do not accept returns for opened items. However, if you have any issues with your order, please contact us for assistance.
5. Ingredients & Allergies
Q: Is your shea butter 100% pure?
A: Yes! Our shea butter is 100% raw and unrefined, with no added chemicals, preservatives, or fragrances.
Q: Can I use shea butter if I have nut allergies?
A: Shea butter comes from shea nuts, but research suggests it has a low risk of triggering nut allergies. If you have severe allergies, consult your doctor before use.
Q: Does raw shea butter have a scent?
A: Yes, raw shea butter has a natural nutty, earthy scent. If you prefer a lighter fragrance, try mixing it with essential oils like lavender or vanilla.
