Shea Butter – 100% Pure, Unrefined & Refined Shea Butter

At Yellow Brick Road Shea Butter, your satisfaction means everything to us.
If for any reason you’re not completely happy with your purchase, you may return it for a refund of the product cost.
We value your trust and strive to make the process simple, transparent, and fair.

Quick Summary

  • Return window: 30 days from delivery
  • Refund amount: Product cost only (shipping, duties, and fees are non-refundable)
  • Condition: Unused, unopened, and in original packaging

What’s Eligible for Return

  • Unopened, unused items in their original packaging within 30 days of delivery.
  • Opened items only if they arrived damaged, defective, or incorrect.
    (Please include photos when you contact us.)

For safety and hygiene reasons, we cannot accept used products unless there’s a quality issue.

Items That Cannot Be Returned

  • Clearance or final sale items
  • Gift cards and digital products
  • Wholesale/bulk orders (unless defective upon arrival)
  • Used or opened products (except damaged/defective cases)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • Your order number
  • Photos of the product and packaging

We’ll review and offer either a replacement or a refund for the product cost.
We’ll cover return shipping when applicable.

How to Start a Return

  1. Email us at: fivestarwholesaleproducts@yahoo.com — include your order number and the reason for return.
  2. Receive instructions: We’ll send a Return Authorization and the return address.
  3. Ship it back: Pack your items securely. Once received and inspected, refunds are processed within 3–5 business days.

Tip: Please use a trackable shipping method. We’re not responsible for returns lost in transit.

Exchanges

If you’d like to exchange your item, simply start a return as above and place a new order for the desired product.

International Returns

International customers are welcome to return eligible items. Please note:

  • Customs duties and taxes are non-refundable.
  • Return shipping is the customer’s responsibility unless the item is defective or we made an error.

Refund Timeline

Refunds are issued to your original payment method once your return is approved.
Your financial institution may require additional processing time.

Need Help?

We’re always happy to assist!
📧 Email: fivestarwholesaleproducts@yahoo.com
🌐 Website: yellowbrickroadsheabutter.com

 

Whipped shea butter in a wooden bowl surrounded by shea nuts, a wooden spoon with shea butter, and a glass bottle of shea oil on a rustic wooden table.

5 essential tips for using Shea Butter effectively

1. Warm It Up for Easy Application

Shea butter can be quite firm at room temperature. To make it easier to spread, rub a small amount between your palms until it melts, or warm it slightly using a double boiler method.

2. Apply to Damp Skin for Maximum Absorption

For best results, use shea butter right after a shower or bath while your skin is still damp. This helps lock in moisture and keeps your skin hydrated for longer.

3. Use It as a Natural Hair Conditioner

Melt a small amount of shea butter and apply it to dry or damp hair, focusing on the ends to reduce frizz, prevent split ends, and enhance shine. You can also use it as a deep conditioning treatment by leaving it in for 30 minutes before washing it out.

4. Mix It with Other Ingredients for Customized Skincare

Shea butter works great when combined with oils like coconut, jojoba, or argan oil. You can also mix it with essential oils for added benefits, such as lavender for relaxation or tea tree oil for acne-prone skin.

5. Store It Properly to Maintain Freshness

Keep shea butter in a cool, dry place, away from direct sunlight and heat. This helps prevent it from becoming grainy or rancid over time. If it does become grainy, gently remelting and cooling it can restore its smooth texture.